Refund & Return Policy

1. Marketplace Model

Artwala Foundation operates as a marketplace platform connecting buyers with artists and sellers. We do not process payments or handle refunds directly.

• Each seller sets their own refund and return policies
• Refund terms, conditions, and timelines vary by individual seller
• All refund requests must be directed to the seller you purchased from
• Payment disputes are resolved directly between buyers and sellers

2. Seller Refund Policies

Before making a purchase, please review the seller's individual policies regarding:

• Cancellation windows and conditions
• Return eligibility (damaged items, defects, dissatisfaction)
• Refund processing times and methods
• Restocking fees or return shipping costs
• Policies for custom or commissioned work

3. Buyer Recommendations

To protect yourself and ensure smooth transactions:

• Discuss and confirm refund policies with the seller before purchasing
• Document all communications and agreements in writing
• Request detailed photos and descriptions of artwork before buying
• For high-value purchases, consider insurance or escrow services
• Inspect artwork immediately upon delivery and document any issues

4. Dispute Resolution

If you experience issues with a seller:

• First, attempt to resolve the matter directly with the seller
• Keep all evidence: photos, messages, receipts, and documentation
• Contact Artwala support if you need assistance facilitating communication
• We can mediate disputes but cannot force refunds or process payments

5. Platform Support

While Artwala Foundation does not handle transactions or refunds, we're committed to maintaining a trustworthy marketplace and will assist in resolving disputes between buyers and sellers.

For platform assistance or dispute mediation, contact: