Refund & Return Policy

1. Order Cancellation

• You may cancel your order within 12 hours of placement
• Full refund will be issued if cancelled within this time
• Custom-made artwork cannot be cancelled once production begins

2. Refund Eligibility

Refunds are applicable for the following reasons:

• Damaged or defective product upon delivery
• Wrong artwork delivered
• Missing artwork from your order

3. Non-Refundable Items

The following are NOT eligible for refund:

• Change of mind after delivery
• Incorrect buyer address or refusal to accept delivery
• Damage caused after delivery or misuse by the buyer
• Custom-made or personalized artwork

4. Refund Process

To request a refund:

• Submit an unboxing video and photos of the damaged product within 24 hours of delivery
• Contact our support team at support@artwalafoundation.org
• We will verify the claim and process your refund if approved
• Refunds will be credited to your original payment method within 5-7 business days

5. Replacement

If the artwork is damaged during shipping, we will offer a replacement if the same artwork is available. If not, a full refund will be issued.

6. Contact Us

For refund-related queries, contact: