Shipping Policy

1. Marketplace Model

Artwala Foundation is a marketplace platform that connects art buyers with artists and sellers. We do not directly handle shipping, payments, or fulfillment.

• Each seller manages their own shipping arrangements and policies
• Shipping terms, costs, and timelines vary by individual seller
• Contact sellers directly through their profile to discuss shipping details

2. Seller Responsibilities

When you purchase artwork through Artwala, the seller is responsible for:

• Packaging the artwork securely and professionally
• Selecting appropriate shipping methods and carriers
• Providing shipping costs and estimated delivery times
• Arranging pickup and delivery coordination
• Providing tracking information (if available)

3. Buyer Guidelines

Before completing a purchase, we recommend:

• Discussing shipping options and costs with the seller
• Confirming delivery timelines that work for your schedule
• Verifying packaging methods for fragile or valuable items
• Requesting insurance for high-value purchases
• Getting seller's shipping and handling policies in writing

4. Direct Communication

All shipping arrangements are made directly between buyers and sellers. Artwala Foundation facilitates connections but does not manage logistics or delivery.

• Contact sellers through their profile page or contact information
• Discuss and agree on shipping terms before payment
• Keep records of all shipping-related communications

5. Platform Support

While Artwala Foundation does not handle shipping directly, we're here to help facilitate communication and resolve disputes between buyers and sellers.

For platform-related queries or assistance with seller communication, contact us at info@artwala.org or call +91 8421112326.